Quality Assurance...

ISO 9001:2000

All our procedures and systems have been fully assessed and accredited with ISO9001: 2000.  We have compiled a full Quality Management System, with detailed procedures to ensure a high standard of customer service, supplier analysis, performance standards, complaints procedures, corrective and preventive actions etc.  Monthind was first awarded ISO status in 1992, and has maintained accreditation since that time.  Our external auditor from NQA audits our Quality Management System on a twice-yearly basis. 

Quality Service

The consistent delivery of a high-quality, value-for-money service is dependent on regular, accurate monitoring of service standards.  Our management team carries out regular onsite Quality Inspections which are followed up by a full Quality Report.  Any remedial action is completed promptly and free of charge.

QA Reports can be made available on our interactive website, and trend reports are produced for contract review meetings.  The frequencies of the quality inspections are agreed between Monthind and our clients, to ensure the specific monitoring requirements are met. 

Quality Inspections

Our regular Quality Inspections are designed to measure all aspects of our performance including:

• cleaning standards
• training achievements
• equipment efficiency & safety
• cleaning products
• condition of cleaning cupboard
• staff uniforms
• communications books
• staff attendance records

Points are awarded based on compliance with requirements, and an overall score is produced. Trend analyses are produced comparing quality performance with previous audits, and with other contracts.

Electronic Quality Auditing System

We have introduced an auditing system that is carried out by our managers using the latest hand-held technology. During a site inspection, the manager can input the performance scores in to the hand-held device, which will automatically generate an electronic summary and be sent directly to the office.  Clients are then able to access these inspection reports via our website.